502 Privacy Policy — Your Information Is Safe With Us
502 places the highest priority on protecting the personal information of its users. This page explains in detail what information is collected, why it is collected, and what your rights are.
Table of Contents
1. What Information We Collect
Account Information
When you register, 502 collects your name, mobile number, date of birth, and password. This information is used for account verification, secure login, and identity confirmation.
Payment & Transaction Information
During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket) and transaction amount (BDT / ৳) are recorded. Full card or bank account details are never stored on our servers.
Device & Browser Information
When you use 502, your device type, operating system, browser version, IP address, and platform access time are automatically recorded. This information helps with security analysis and resolving technical issues.
Usage Data
Behavioral data — such as how long you spend in each section, which games you bet on, and which pages you visit most — is used to improve the quality of our service.
2. How We Use Your Information
502 uses the information it collects for the following purposes:
- Account Management: To keep registration, login, and identity verification secure.
- Payment Processing: To process deposits and withdrawals and maintain transaction history.
- Service Improvement: To analyze user behavior and improve platform performance and experience.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Customer Support: To use relevant information for resolving issues quickly.
Your personal information is never sold or shared with third-party advertisers. However, we may be required to disclose certain data to relevant authorities when legally obligated to do so.
3. Cookies & Tracking Technologies
502 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.
Cookie Type
- Essential Cookies: Required to maintain login sessions and ensure security.
- Performance Cookies: Used to monitor site speed and performance.
- Preference Cookies: Used to remember your language preference and settings.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site.
4. Data Retention & Security
Retention Period
All data is retained while your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal obligations. Transaction records are generally retained for up to 5 years.
Security Measures
502 secures data using industry-standard encryption technology. Firewalls and security protocols are maintained to prevent unauthorized server access. Regular security audits are also conducted.
Sharing Information with Third Parties
502 does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in the following circumstances: with mobile banking partners for payment processing, in response to lawful requests from Bangladeshi government authorities, and on a limited basis with technology service providers.
5. User Rights
Every 502 user has the following rights regarding their personal information:
You may request access to your stored information at any time.
To correct inaccurate or outdated information, send a request to [email protected].
You may request account closure and deletion of your personal information.
To exercise any of these rights, contact us via the support page or by email. 502 will endeavor to respond to your request as promptly as possible. Please note that certain information may not be immediately deletable due to legal obligations.
6. Policy Changes & Contact Us
Policy Update Process
502 may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the platform and the "Last Updated" date at the top of the page will reflect the revision. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Your Role in Protecting Your Data
Keep your account password confidential and never share it with anyone. If you notice any suspicious activity or unauthorized access, notify us immediately. Exercise caution when logging into your account over public Wi-Fi.
Contact Us
For any questions or concerns about our Privacy Policy, please get in touch. Email: [email protected] — we typically respond within 24 to 48 hours. For more information, visit our FAQ Section here.